Boys & Girls Aid
  • 11-Jun-2018 to 30-Jun-2018 (PST)
  • Intake/Shelter & Foster Care
  • Portland, OR, USA
  • $17.01/hr. - $19.66/hr
  • Hourly
  • Part Time

We are an equal opportunity employer; including veteran and/or disability status


The Placement & Crisis Support Coordinator responds to a broad range of referral calls facilitating screenings, assessments, intake meetings, attend juvenile court for same-day placements, and client transports. This position requires a detail-oriented individual who is able to be flexible in availability and variety of requests and demands of care for of youth in accordance to Agency policies and procedures.



  • Drives own car or agency vehicle to various locations as a regular part of performed work
  • Provides leadership in communicating and modeling the overall Core Ideology, policies, procedures, and best practices to on-call staff
  • Works in coordination with the Placement Team and Program Leadership to provide and communicate client screening, assessment info and complete intakes for new youth; coordinates foster home or shelter placement and transportation of youth to the facility or foster home
  • Provides training and support to new Intake & Crisis Support Specialists on contracts, crisis support, programs, and placement procedures
  • Establishes rapport with youth and caretakers during the intake process to assist with relational entry into the program; coordinates transition to assigned case manager to ensure relational continuity for youth as they come into care
  • Completes all paperwork, including initial intake paperwork, status reports, and placement and billing logs in a timely manner
  • Monitors intake and exit procedures completed by Case Managers and Intake & Crisis Support Specialists to ensure compliance with systems and program requirements
  • Manages all shelter services placement and billing logs to ensure accuracy and timely submission in coordination with the Placement Director
  • Works in coordination with the Placement Director and Foster Care Team to ensure foster parent home visits are completed timely and that visits provide support and training to foster parents; ensures necessary communication learned is shared with certification and program staff
  • Interacts appropriately with a variety of referral sources, including: juvenile departments, law enforcement agencies, mental health departments, parents, youth, Oregon Department of Human Services (DHS), and Agency employees
  • Provides all necessary communication with other agency staff to support the consistent provision of services, including information regarding foster home placements, foster home availability, scheduling of appointments, etc.
  • Provides crisis response to youth and/or foster homes which require additional support for behavioral or emotional issues that may arise after hours or on weekends, which may require in home crisis de-escalation and support in agency foster homes
  • Attends and helps facilitate quarterly team meetings for the purposes of knowledge sharing, support and training
  • Performs additional duties as assigned by Program Placement Director



  • Receives flat rate of $25 per day for each 5pm-12am on-call shift; earns additional hourly pay when called in to cover shifts
  • During on-call shifts, the employee must be available by cell phone, return calls within 10 minutes, and meet all essential functions of the job as described. While the employee must be available to work during scheduled on-call shifts, the employee also should be able to use the time not working effectively for their own purposes, even though there are some limitations.
  • Regular and reliable attendance, being able to support various agency programs which delivers services to youth and being available for regular shift coverage on-site at program when requested are required



Must be able to provide appropriate services and interact appropriately with people from diverse socio-economic, racial, ethnic, and other cultural groups, considering their needs and impact of the interaction.

  • Job Knowledge: Bachelor's Degree with major study in social work, psychology, sociology, or a closely allied field, plus relevant experience in youth counseling or crisis intervention with a minimum of two years' experience. Relevant combination of education, experience, and/or training may substitute for degree. Professional entry level social service knowledge. Must have demonstrated knowledge and understanding of systems of care for youth and families including, child welfare, juvenile justice, mental health, and substance abuse and treatment. Must have general knowledge of runaway and homeless youth population including knowledge of needs, services and systems of care for runaway and homeless youth. Level 5*
  • Supervising: Level 1
  • Decision Making: Supervision for new or unusual situations. Significant decision making, problem solving, and/or recommendations within scope of position responsibilities. Decisions have some precedence and requires interaction with others. The scope of decisions affects the programs, and can have significant impact on program success. Must be able to exercise sound judgment based upon standards of practice in moment-to-moment stressful situations involving youth and families. Must be able to work independently in a community setting. Level 5
  • Interpersonal Skills/Interactions: Communication and interpersonal skills are important and must be well-refined.  Interacts and communicates with youth, families, judges, Juvenile Court Counselors, DHS Workers, foster parents and community partners inside and outside of the agency. Must be able to apply clinical assessment skills to interactions with clients. Must be able to effectively present information to public groups. Collaboration and cooperation is critical.  Interactions with others are complex, and may be demanding or difficult. Level 5
  • Impact: Regular contact with youth, families and community partners. Influences treatment outcomes of clients. Engage in problem solving and collaboration with foster families and community contractors. Influences agency image positively or negatively by results of personal work. The work of the person in this position influences the image of our agency and relationships with partner agencies. Level 4


REQUIREMENTS AND PREFERENCES (including Licenses and/or Certifications)


  • Must possess a valid driver's license from state of residence (Oregon or Washington), personal automobile liability insurance, and pass a DMV driving record check.
  • Must meet the driving requirements under the Agency Safe Driving Policy and maintain a good driving record that is eligible for coverage by the agency's current insurance provider
  • Requires the use of a personal vehicle for transporting clients
  • Must successfully pass the Department of Human Services (DHS) criminal background check and, if applicable, fingerprinting
  • Must be able to pass pre-employment reference checks
  • Must be able to provide official or unofficial grade transcripts, including the education level, from all educational institutions mentioned in the education section of the employment application.
  • Must be able to provide a copy of his/her own social security card for W-4 documentation
  • Must be able to provide applicable documentation for I-9 in order to establish identity and authorization to work in the US



  • Demonstrated verbal and written communications skills, including ability to understand and follow verbal and written instructions
  • Knowledge of all Shelter Services programs and contracts served
  • Engages with all internal and external customers with tact and empathy
  • Ability to handle difficult people or situations in a courteous manner
  • Ability to prioritize multiple tasks with competing timelines for multiple stakeholders
  • Technology literate, including ability to use computers, operating and networked systems, Microsoft Office Suite (Word, Excel, Outlook, SharePoint), etc.
  • Sufficient manual dexterity and physical ability to perform assigned tasks



  • Regular and reliable attendance is required to successfully perform the essential functions of the job, which may include working nights, weekends, and holidays; must be available to provide on-call shift coverage when needed, including being reachable in the office and by cell phone away from the office while on-call during scheduled shifts
  • Will work with children involved in the Child Welfare system; may encounter highly anxious/agitated youth and their families; interactions with young children are unpredictable and carry some personal risks while performing assigned work
  • May work outside or transport clients under a variety of conditions; will need to drive clients in own car or agency van or vehicle
  • Must be able to lift or carry up to 30 lbs. on an occasional basis
  • Stands, walks, bends, stoops, and sits in front of a computer screen keyboarding on a consistent basis. keyboard and use wrists and hands
  • Noise level in the work environment is usually moderate


Note: This job description is representative of the major position requirements and is not intended to be all-inclusive.

Boys & Girls Aid
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