Boys & Girls Aid
  • 05-Dec-2017 to 19-Dec-2018 (PST)
  • STEP
  • Portland, OR, USA
  • 15.07/hr. – 16.56/hr.
  • Hourly
  • Full Time

We are an equal opportunity employer; including veteran and/or disability status.

General Information:


Case Manager



Standard shift hours/Hrs. per week: 40 hours per week standard business hours. Occasional evening and weekend work may be required. 

Hiring Range: $15.07 - $16.56/hr

Essential Functions:

Performing the following will involve travel, including driving, to various locations.

  • Develop and implement service plans for assigned youth and families. Complete client progress reports, treatment plans and all required client related paperwork within the prescribed time frames.
  • Manage a caseload of up to 10 youth residing in foster homes and day programming at the Annex Program. Youth are involved with county juvenile departments for law violations or are in the custody of the state child welfare system. Clients present with behavioral issues and significant trauma histories.
  • Provide case management services to youth including counseling, crisis intervention, family mediation, service coordination with appropriate community referrals, educational support, financial planning, and life skills development.
  • Serve as senior staff in milieu services providing guidance, support and direction to Youth Care Counselors regarding the supervision of youth, addressing special needs, and implementing rewards and consequences.
  • Provide all necessary communication with other agency staff to support the consistent provision of services, including foster home placements, client needs, communicating and coordinating with night/weekend staff, etc.
  • Host team meetings involving DHS case workers, Juvenile Court Counselors, parents, and other stakeholders. Highlight client progress and challenges and brainstorm potential goals and interventions.
  • Accurately document all services as required by program procedures. Maintain and update all necessary databases for tracking client progress, program objectives and outcomes, and contractual and licensing requirements. This includes client files as well as ancillary databases and tracking systems.
  • Advocate for and obtain services for youth and families through various community, county, state, and federal programs. Includes educating youth and families in self-advocacy, eligibility and other relevant information.
  • Maintain current information on the availability and status of community programs and resources that are necessary and relevant to the youth and family's progress.
  • Practice and model best practices with regard to confidentiality, positive youth development, cultural competency, and case management.
  • Attend all program and department meetings, as well as community liaison meetings as assigned bythe STEP Program Director.
  • Model staff empowerment principles in the workplace and practice proactive problem-solving skills in a service/treatment team environment.
  • Regular, reliable and punctual attendance according to schedule, including occasional evenings is required. Must be able to work shifts as scheduled according to program need.

Qualifications and Job Requirements:

Must be able to provide appropriate services and interact appropriately with people from diverse socio-economic, racial, ethnic, and other cultural groups.

  • Job Knowledge: Master's Degree with major study in social work, psychology, sociology, or a closely allied field and a year experience, or BA in one of those fields with 2-3 years of experience. Must have demonstrated knowledge and understanding of systems of care for youth and families including, child welfare, juvenile justice, mental health, and substance abuse and treatment. Level 5
  • Supervising: No regular supervisory or lead responsibilities. May provide guidance, support and direction to Youth Care Counselors regarding the supervision of youth, addressing special needs, and implementing rewards and consequences. Level 1
  • Decision Making: Must be able to exercise sound judgment based upon standards of practice in moment-to-moment stressful situations involving youth and families. Must be able to work independently in a community setting. Level 4
  • Interpersonal Skills/Interactions: Communication and interpersonal skills important; interacts and communicates with youth, families and community partners frequently inside and outside of the agency. Collaboration and cooperation are necessary. Interactions with others are complex, and may be demanding and difficult. Level 4.
  • Impact: Regular contact with youth, families and community partners, Influences treatment outcomes of clients, Minimal influence on revenue, expenses and budget. Develops services and plans which address the needs of diverse socio-economic, racial, ethnic and other cultural groups served. Level 3

Additional Skills & Abilities:

  • Ability to work collaboratively with other agencies and diverse philosophical viewpoints and diverse youth populations (i.e., emotionally disturbed, delinquent, status offenders, pregnancy related, or parenting issues).
  • Ability and willingness to speak in public and actively promote program services.
  • Ability to conceptualize and implement innovative strategies.
  • Knowledge of general computer operating systems, including Microsoft Outlook or other similar email and calendar software, Microsoft Word, and Excel or other database software systems.
  • Good written and verbal skills, including knowledge of treatment and service planning.

Additional Requirements/Preferences, including Licenses and/or Certifications:


  • Must possess a valid driver's license from state of residence (Oregon or Washington), personal automobile liability insurance, and pass a DMV driving record check.
  • Must meet the driving requirements under the Agency Safe Driving Policy, and maintain a good driving record that is eligible for coverage by the agency's current insurance provider.
  • Must have own transportation and be able to drive frequently
  • Must successfully pass the Department of Human Services (DHS) criminal background check and, if applicable, fingerprinting.
  • Must be able to pass the pre-employment reference checks.
  • Must be able to provide official grade transcripts, including the education level, from all educational institutions mentioned in the education section of the employment application.
  • Must be able to provide a copy of his/her own social security card for W-4 documentation.
  • Must be able to provide applicable documentation(s) for I-9 in order to establish identity and authorization to work in the US.
  • CPR/First Aid (provided)


  • Knowledge and understanding of trauma informed care and grief and loss work preferred.
  • Understanding of cognitive/behavioral program methods, positive peer culture or other relevant framework preferred.

Physical Requirements and Work Environment: Level 2

  • Regular and predicable attendance is required.
  • Must be able to lift 10 pounds on an occasional basis.
  • Stands, walks, bend, stoops, and sits in front of a computer screen keyboarding on a consistent basis.
  • May work outside or transport clients under a variety of conditions.
  • May encounter highly anxious/agitated youth and their families.

Note: This job description is representative of the major position requirements and is not intended to be all-inclusive.

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